Privacy Policy

Last updated: 7 May 2026
Effective date: 7 May 2026

Precious Carats Pvt Ltd ("PreciousCarats", "we", "our", "us") operates the website preciouscarats.com and associated sales channels including WhatsApp and email.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we retain it, and the rights available to you.

By using the Site, you acknowledge that you have read this Privacy Policy.

1. Who we are

Precious Carats Pvt Ltd is a company incorporated in India.

Registered office: S. No. 1175 GF, Kucha Mahajani, Chandni Chowk, North Delhi 110006
CIN: U32112DL2025PTC458346
Email: admin@preciouscarats.com
Grievance Officer: Gitanshu Goyal

2. What data we collect

2.1 Information you provide directly

  • Account and order data: name, address, phone number, email
  • Payment data: processed via PayU, Shopflo, Razorpay (not stored by us)
  • Astrology data: DOB, time/place of birth (optional)
  • KYC documents: PAN, Aadhaar (masked preferred), passport
  • Customer support communications

2.2 Automatically collected data

  • IP address, browser, device info
  • Usage behavior and interaction data
  • Cookies (see Section 6)

2.3 Third-party data

  • Payment gateways (transaction status)
  • Logistics partners (shipment tracking)
  • Analytics platforms (Google, Meta)

3. Why we use your data

  • Order processing and delivery
  • Customer support and communication
  • KYC and compliance
  • Gemstone recommendations
  • Marketing (with consent)
  • Fraud detection and legal compliance
  • Website improvement

4. WhatsApp communications

We use WhatsApp via DelightChat for:

  • Order confirmations and updates
  • Customer support
  • Pre-packing videos and certificates

Marketing messages are sent only with consent. You can opt out anytime by replying STOP.

5. KYC and high-value orders

  • KYC required for high-value or international orders
  • Masked Aadhaar preferred
  • Data stored securely and only for compliance
  • Not used for marketing
  • Pancard is mandatory for orders above 2 lakhs as per Income Tax department guidelines.

6. Cookies and tracking

  • Essential cookies: cart, checkout
  • Analytics: Google Analytics
  • Advertising: Meta Pixel, Google Ads

You can manage cookies via browser settings.

7. Sharing your data

We share data with:

  • Payment gateways
  • Logistics partners
  • Technology providers (Shopify, DelightChat)
  • Legal and regulatory authorities

8. Data retention

  • Order data: up to 8 years (as per law)
  • KYC data: as per regulatory requirements
  • Marketing data: until opt-out

9. Your rights

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent

Email: admin@preciouscarats.com

10. Security

We use encryption, access controls, and secure systems. However, no system is 100% secure.

11. Children

We do not knowingly collect data from children under 18 without guardian consent.

12. Third-party links

We are not responsible for external websites.

13. Governing law

This policy is governed by the laws of India. Jurisdiction: Delhi.

14. Changes to policy

We may update this policy from time to time.

15. Contact

Precious Carats Pvt Ltd
Email: admin@preciouscarats.com
Grievance Officer: Gitanshu Goyal